Chapter 4 Review

Chapter 4 Review  

1. The sales tracking system must produce a daily fast-moving-item report, listing all products that exceed the forecasted sales volume grouped by style, color, size, and reorder status is an example of a(n) ____ requirement.
A: output
B: input
C: processes
D: performance

2. Response time must not exceed four seconds is an example of a(n) ____ requirement.
A: control
B: input
C: process
D: performance

3. ____ questions encourage spontaneous and unstructured responses.
A: Open-ended
B: Closed-ended
C: Range-of-response
D: Leading

4. A ____ is a document containing a number of standard questions that can be sent to many individuals.
A: questionnaire
B: survey
C: both a. and b.
D: neither a. nor b.

5. If you want to ensure that the sample is balanced geographically, you could use a ____ sample to select five customers from each of four zip codes.
A: random
B: systematic
C: stratified
D: structured

6. In ____ brainstorming, each participant speaks when it is his or her turn, or passes.
A: unstructured
B: structured
C: random
D: systematic

7. A ____, such as Microsoft Outlook or Lotus Organizer, can help manage those tasks and provide a personal calendar and a to-do list, with priorities and the capability to check off completed items.
A: PDA
B: DPA
C: PIM
D: PMI

8. Chapter 4 describes ____, which involves fact-finding to describe the current system and identification of the requirements for the new system, such as outputs, inputs, processes, performance, and security.
A: output design
B: requirements modeling
C: requirements design
D: output modeling

9. ____ refer to the logical rules that are applied to transform the data into meaningful information.
A: Outputs
B: Inputs
C: Processes
D: Performance

10. ____ analysis identifies the data flowing into a process, the business rules that transform the data, and the resulting output data flow.
A: Structured
B: Data
C: Enterprise
D: Process

11. ____ skills are especially valuable to a systems analyst who must work with people at all organizational levels, balance conflicting needs of users, and communicate effectively.
A: Data processing
B: Personal
C: Analytical
D: Interpersonal

12. ____ methods represent a recent trend that stresses intense interaction between system developers and users.
A: Co-op
B: Object
C: Flow
D: Agile

13. The end product of ____ is the new information system.
A: JAD
B: RAD
C: both a. and b.
D: neither a. nor b.

14. During the ____ phase, users interact with systems analysts and develop models and prototypes that represent all system processes, outputs, and inputs.
A: software design
B: software rollout
C: user design
D: user rollout

15. A functional decomposition diagram (FDD: is a top-down representation of a function or process. FDDs also are called ____ charts.
A: structure
B: pie
C: flow
D: modeling

16. A ____ diagram visually represents the interaction between users and the information system.
A: data case
B: requirements case
C: use case
D: design case

17. A ____ requirement is a characteristic or feature that must be included in an information system to satisfy business requirements and be acceptable to users.
A: management
B: system
C: program
D: data

18. The department head must enter overtime hours on a separate screen is an example of a(n) ____ requirement.
A: output
B: input
C: processes
D: performance

19. All transactions must have audit trails is an example of a(n) ____ requirement.
A: control
B: input
C: process
D: performance

20. Your primary responsibility during an interview is to listen carefully to the answers, concentrate on what is said and notice any nonverbal communication that takes place. This process is called ____ listening.
A: closed
B: tracked
C: open
D: engaged

21. A common tool for showing the distribution of a questionnaire or sampling results is a vertical bar chart called a(n) ____.

 A: flowchart

 B: histogram

 C: agile method

 D: Venn diagram

22. A(n) ____ is a top-down representation of a function or a process.

 A: UML

 B: TCO

 C: FDD

 D: REJ

23. All of the following are categories of system requirements EXCEPT ____.

 A: outputs

 B: dynamics

 C: performance

 D: controls

24. The term ____ refers to a system’s ability to handle increased business volume and transactions in the future.

 A: scalability

 B: reliability

 C: compatibility

 D: applicability

25. Microsoft has developed a method for measuring a system’s total costs and benefits, called ____, which is a framework to help IT professionals analyze and optimize IT investments.

 A: TCO

 B: REJ

 C: FDD

 D: UML

26. ____ enable a systems analyst to identify a problem, evaluate the key elements, and develop a useful solution.

 A: Analytical skills

 B: Artistic skills

 C: Interpersonal skills

 D: Confrontational skills

27. ____ is a typical example of a system requirement for the output category.

 A: Manufacturing employees must swipe their ID cards into data collection terminals that record labor costs

 B: The contact management system must generate a daily reminder list for all sales reps

 C: The student records system must allow record access by either the student name or the student number

 D: The system must support 25 users simultaneously

28. One of the main activities in the systems analysis phase is ____ modeling, which involves fact-finding to describe the current system and identification requirements for the new system.

 A: objective

 B: requirements

 C: goal-based

 D: user-based

29. Using a(n) ____, an analyst can show business functions and break them down into lower-level functions and processes.

 A: UML

 B: TCO

 C: FDD

 D: REJ

30. A(n) ____ diagram shows the timing of interactions between objects as they occur.

 A: timing

 B: ordering

 C: orientation

 D: sequence