Chapter 7 Review

Chapter 7 Review

1. Another term for IBS is ____, because system operations are managed by the outside firm, or host.
A: managed hosting
B: direct hosting
C: outside hosting
D: enterprise hosting

2. The choice between developing versus purchasing software often is called a ____ decision.
A: make or buy
B: build or buy
C: either a. or b.
D: neither a. nor b.

3. A software package that can be used by many different types of organizations is called a(n) ____ application.
A: vertical
B: horizontal
C: limited
D: unlimited

4. ____ was NOT listed as a reason that companies would develop software in-house versus buying it from an outside source.
A: Meet constraints of existing systems
B: Develop internal resources and capabilities
C: Lower costs
D: Satisfy unique business requirements

5. Some user applications have powerful screen and report ____ that allow users to design their own data entry forms and reports.
A: generators
B: creators
C: templates
D: files

6. The ____ of a project is the total value of the benefits minus the total value of the costs, with both costs and benefits adjusted to reflect the point in time at which they occur.
A: ROI
B: NPV
C: EPS
D: IRR

7. When you use an ____, you already know the specific product or service you want and you need to obtain price quotations or bids.
A: RFP
B: RFQ
C: NPV
D: TCO

8. The goal of systems design is to build a system that is ____.
A: effective
B: reliable
C: maintainable
D: all of the above

9. ____ is a model of software deployment where an application is hosted as a service provided to customers over the Internet.
A: SAS
B: SaaS
C: SSA
D: SSaa

10. Web-based software usually requires additional layers, called ____, to communicate with existing software and legacy systems.
A: hubs
B: portals
C: channels
D: middleware

11. The outsourcing of a basic business process is often called ____.
A: BPO
B: BOP
C: ISB
D: IBS

12. A ____ model has a variable fee based on the number of users or workstations that have access to the application.
A: managed
B: subscription
C: service
D: cloud computing

13. The ____ makes, builds, and develops in-house software.
A: company's IT department
B: company's ASP
C: company's IBS
D: all of the above

14. An accounting package is a good example of a(n) ____ application because it can be utilized by many different businesses, or separate divisions that exist in large, diversified companies.
A: vertical
B: horizontal
C: limited
D: unlimited

15. The following is NOT one of the three ways the chapter listed as a way to customize a software package: ____.
A: You can merge two existing packages into one solution
B: You can purchase a basic package that vendors will customize to suit your needs.
C: You can purchase the package and make your own modifications, if this is permissible under the terms of the software license.
D: You can negotiate directly with the software vendor to make enhancements to meet your needs by paying for the changes.

16. Read-only properties means that users can ____.
A: view the data
B: change the data
C: either a. or b.
D: neither a. nor b.

17. The Systems Analyst's Toolkit explains how to use three main cost analysis tools that do NOT include ____.
A: payback analysis
B: ROI
C: NPV
D: EPS

18. Another valuable resource is the Internet bulletin board system that contains thousands of forums, called ____, that cover every imaginable topic.
A: gatherings
B: newsgroups
C: social groups
D: feeds

19. The two major Web-based development environments are IBM's WebSphere and Microsoft's ____.
A: .NET
B: JavaScript
C: Office
D: Access

20. ____ development treats the Web as the platform, rather than just a communication channel.
A: Internet-based
B: Traditional
C: both a. and b.
D: neither a. nor b.

21. Although the traditional model of software acquisition still accounts for more software acquisition, a new model called ____ is changing the picture dramatically.

 A: Hardware as a Help

 B: Software as a Service

 C: Processing as a Product

 D: Storage as a Solution

22. A ____ measures the time a package takes to process a certain number of transactions.

 A: newsgroup

 B: parameter

 C: benchmark

 D: default

23. A user ____ utilizes standard business software, such as Microsoft Word or Microsoft Excel, which has been configured in a specific manner to enhance user productivity.

 A: application

 B: configuration

 C: interface

 D: interpolation

24. ____, produces an early, rapidly constructed working version of a proposed system.

 A: Prototyping

 B: Outsourcing

 C: Coding

 D: Benchmarking

25. IBM’s ____ is one of the major Web-based development environments.

 A: WebSphere

 B: .NET

 C: NetSphere

 D: .WEB

26. A(n: ____ model is an outsourcing fee model that charges a variable fee based on the volume of transactions or operations performed by the application.

 A: method

 B: administrative

 C: transaction

 D: interpolated

27. In combination, the powerful tools that systems analysts use to provide a framework for rapid, efficient software development, is called a ____ environment.

 A: 2GL

 B: 3GL

 C: 4GL

 D: 5GL

28. In addition to configuring software, an IT staff can create a user ____, which includes screens, commands, controls, and features that enable users to interact more effectively with the application.

 A: montage

 B: index

 C: interface

 D: package

29. Guidelines to follow when determining data entry and storage considerations include all of the following except ____.

 A: data should be entered into the system where and when it occurs

 B: data should be verified when it is entered

 C: data duplication should be encouraged

 D: data should be entered into a system only once

30. Reports that trace the entry of and changes to critical data values are called ____ and are essential in every system.

 A: audit trails

 B: protective pathways

 C: backtracks

 D: value tracks