Chapter 2 Review

Chapter 2 Review

1. An evaluation of the resources needed for users to be trained on a new system is part of ____ feasibility.
A: economic
B: technical
C: operational
D: schedule

2. The first step in evaluating feasibility is ____.
A: setting priorities
B: identifying systems requests that are not feasible or necessary
C: conducting a preliminary investigation
D: building a prototype

3. The first step in a preliminary investigation is generally to ____.
A: evaluate feasibility
B: perform fact-finding
C: understand the problem or opportunity
D: estimate project development time and cost

4. An organizational chart does NOT show ____.
A: formal reporting relationships
B: an overview of the way each department functions
C: the informal alignment of a group
D: the names of employees and their positions

5. Many companies use ____ request forms that can be filled out and submitted electronically.
A: printed
B: faxed
C: online
D: offline

6. A company's ____ are broken down into one-year, three-year, and five-year categories.
A: objectives
B: goals
C: requirements
D: inventory

7. The coding of data to keep it safe from unauthorized users is called ____.
A: prototyping
B: encryption
C: password access
D: key access

 8. EDI refers to ____.
A: external development interchange
B: electronic data interchange
C: external data interchange
D: none of the above

9. A risk is an event that can affect a project ____.
A: negatively
B: positively
C: both a. and b.
D: neither a. nor b.

10. Chapter 2 explained four types of project feasibility tests that a systems request must pass and did NOT include ____ feasibility.
A: technical
B: marketing
C: economic
D: schedule

11. An examination of the reliability of the hardware and software environment for a new system is part of ____ feasibility.
A: economic
B: technical
C: operational
D: schedule

12. A project where management has a yes/no choice to implement is called a ____ project.
A: nondiscretionary
B: discretionary
C: resource
D: non-resource

13. A popular technique for investigating causes and effects is called a(n) ____.
A: Ishikawa diagram
B: arrowhead diagram
C: Moore diagram
D: Problem/Solution diagram

14. A fact-finding method during the preliminary investigation includes all of the following EXCEPT ____.
A: observing the current system in operation
B: conducting a survey of users
C: reviewing current system documentation
D: figuring out the costs of the solution

15. ____ feasibility means that a project can be implemented in an acceptable time frame.
A: Technical
B: Time
C: Schedule
D: Operational

16. A SWOT analysis does NOT include an examination of ____.
A: weaknesses
B: options
C: strengths
D: threats

17. Vital objectives that must be achieved for the enterprise to fulfill its mission are considered ____.
A: the SDLC
B: critical success factors
C: critical business issues
D: CASE tools

 

18. Hardware-based security controls that can identify a person by a retina scan or by mapping a facial pattern are referred to as ____.
A: biological devices
B: encrypted devices
C: strategic scanning devices
D: biometric devices

19. The purpose of a(n) ____ system is to provide the right product in the right place at the right time.
A: EDI
B: CRM
C: CASE
D: JIT

20. Microsoft Project is a tool that is often used by ____.
A: end users
B: project managers
C: customer service personnel
D: top managers

21. A systems request form should not ____.

 A: have complex instructions

 B: be easy to understand

 C: include enough space for all required information

 D: indicate what supporting documents are needed

22. A(n: ____ is a requirement or condition that a system must satisfy or an outcome that a system must achieve.

 A: condition

 B: constraint

 C: impediment

 D: obstacle

23. To avoid the problem of project creep, ____.

 A: define project scope as vaguely as possible

 B: leave project scope undefined

 C: define project scope as clearly as possible

 D: expand the focus beyond the problem at hand

24. ____ considers questions such as “Does management support the project?” and “Will the new system require training for users?”

 A: schedule feasibility

 B: technical feasibility

 C: economic feasibility

 D: operational feasibility

25. ____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking.

 A: Mission statement

 B: Customer relationship management (CRM)

 C: Feasibility study

 D: Total cost of ownership (TCO:

26. A feasibility study includes tests for ____ feasibility, which means that the projected benefits of the proposed system outweigh the estimated costs.

 A: economic

 B: schedule

 C: operational

 D: technical

27. ____ is an example of a discretionary project.

 A: Creating a new report for a user

 B: Adding a report required by a new federal law

 C: Including annual updates to payroll and tax percentages

 D: All of the above

28. When setting priorities for systems requests, the highest priority goes to projects that provide the ____.

 A: least benefit, at the highest cost, in the longest period of time

 B: least benefit, at the lowest cost, in the longest period of time

 C: greatest benefit, at the highest cost, in the shortest period of time

 D: greatest benefit, at the lowest cost, in the shortest period of time

29. Projects where management has a choice in implementing them are called ____ projects.

 A: discretionary

 B: nondiscretionary

 C: appended

 D: concatenated

30. A systems analyst conducts a(n: ____ investigation to study the systems request and recommend specific action.

 A: preliminary

 B: appendix

 C: systems

 D: transitional